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This is the most irresponsible business I've ever seen. On Saturday I arrived to pick the ski equipment I had pre-booked on their website only to be told after a 40 minute wait that they didn't have any poles left. I was confused and explained that I had pre-booked and already paid for them. No apology, explanation or attempt at resolution was offered; they just barked at me that I could take the skis without the poles, or go home. I've never seen such ignorant staff in a public service business in my whole life. I understand that workers can get overwhelmed on a busy day, but for goodness sake, you have to take responsibility for your reservation mistakes, and train your staff not to be so disrespectful!
This is the most irresponsible business I've ever seen. On Saturday I arrived to pick the ski equipment I had pre-booked on their website only to be told after a 40 minute wait that they didn't have any poles left. I was confused and explained that I had pre-booked and already paid for them. No apology, explanation or attempt at resolution was offered; they just barked at me that I could take the skis without the poles, or go home. I've never seen such ignorant staff in a public service business in my whole life. I understand that workers can get overwhelmed on a busy day, but for goodness sake, you have to take responsibility for your reservation mistakes, and train your staff not to be so disrespectful!